Complete Medical of Barrie is committed to protecting your personal information, including your personal health information. We create a record of the care and services you receive for use in your care, treatment and management.
Our privacy policies are in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA). This notice tells you about the ways in which we may collect, use and disclose your personal information and how we safeguard such information. It also describes your rights and certain obligations we have regarding the use and disclosure of your personal information. We are required by law to make sure your personal information is protected and provide you with this notice outlining our legal duties and privacy practices with respect to your personal health information.
We believe that safeguarding your personal health information is a very important part of our job. We make sure that only those people who need to see your personal records are allowed to look at them. The privacy practices in this Notice will be followed by all healthcare professionals and employees at Complete Medical of Barrie.
The following sections describe different ways that we may collect, use and disclose your personal information.
We will only collect personal information that is necessary for providing you health care. We may collect financial information for purposes of payment.
We may use your personal information for:
a) providing or assisting in providing you with the highest of care and service,
b) planning or delivering care or services, including evaluating or monitoring those services,
c) purposes permitted or required by law (e.g. if legislation requires disclosure),
d) coordinating care and/or assisting in the provision of care,
e) obtaining payment,
f) contacting family or a potential substitute decision maker if you are injured or unable to give consent.
If information is shared outside Complete Medical of Barrie, it is considered a disclosure. We will follow the principles below in respect of disclosure of your personal information.
Information may be shared with other health care professionals in your community unless instructed otherwise by you. We will take reasonable steps to ensure that your personal information is protected against theft, loss and unauthorized access, use or disclosure and will inform you of any unauthorized access of your personal information. Your expressed consent will be obtained for disclosure of your personal health information to persons that are not your health information substitutes.
Other permitted or required disclosures of personal information include: a) to reduce or eliminate a significant risk to a person or persons and b) to a medical officer of health or public health authority.
Your health records are held at Complete Medical of Barrie. You have the following rights, regarding your personal health information. You have the right to give, withhold or withdraw consent for the collection, use and/or disclosure of your personal health information to support the health care we provide to you. The only expectation is where we are permitted or required by law to collect, use or disclose the information without obtaining consent. You may ask to see your health record or make a formal written request to see and obtain a copy of your record. We may deny or restrict your access to your health record in very limited circumstances (e.g. if the information is subject to legal privilege, it is reasonable to believe that disclosure would result in a risk of serious bodily harm to you or another person, if a federal or provincial act prohibits disclosure, if an insurance company prohibits disclosure).
We will endeavour to respond to a formal access request within 30 days, unless assembling or locating numerous pieces of information necessitates a lengthy search. We will provide written notice of the reason for the time extension and the length of the extension.
If you believe your record to be inaccurate or incomplete, you may request (excluding insurance medicals) that the record be corrected. We will make the correction if you demonstrate that the correction is inaccurate or incomplete for the purposes for which the information is being used. We may not correct the record if it was not originally created at our office and we do not have sufficient knowledge, expertise or authority to correct it; or if the record consists of a professional opinion or observation made in good faith about you. At your request, we may provide written notice to third parties about the correction, to the extent reasonably possible and if the correction could reasonably be expected to have an impact on your ongoing health care or benefits, to the persons who received the incorrect information.
We may revise our clinic’s privacy practices and this Notice from time-to-time. We will post a copy of the current Notice on the Clinic’s website atwww.completemedicalofbarrie.com. In addition, at any time you may request a copy of the Notice currently in effect.
If you wish more information, access to you records or believe that your privacy rights have not been followed as required by law or as explained in this Notice, you may file a written complaint with us at our address. Otherwise, you may also make a complaint about our information and privacy practices to the Information and Privacy Commissioner at:
Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Tel: (416)326-3333 Toll-Free: 1(800)387-0073